Error:
Event ID: 34413, Scanner service error, unable to register with the hypervisor
Problem:
When MOVE AV creates an ePO event for a new malware detection or scan timeout,
the event recieved in ePO but the Threat Target Host Name field in ePO contains
the Virtual Machine(VM) instead of the computer name.
Solution:
First verify that the username/password for vCenter has the Administrator role.
From the ePO Server, open a browser and connect to the vCenter server using the IP Address on the port provided (HTTPS or HTTP).
Log on to the vCenter server using this web browser connection to test the username and password.
If this login works successfully, follow the steps to update the SVA policy in ePO to reapply the username and password in the ePO Server MOVE Agentless SVA ePO policy.
Second Launch the ePO console.
Click Menu, Policy, Policy Catalog.
From the Product drop-down list, select MOVE AV Agentless X.X.X.
From the Category drop-down list, select SVA.
Click New Policy or modify the existing SVA policy.
On Policy Settings page, select Authentication and complete the following:
Under Protocol, select https or http, depending on the protocol the server uses to receive client requests.
Under Hypervisor/vCenter Server, type the IP address of the vCenter server, or of the hypervisor that the SVA resides on.
Under User, type the user name to connect with the server, then select Set Password.
Under Password, type the password associated with the user.
Save the SVA policy.
Re-open the SVA policy, type your password and press ENTER to test connection settings.
Now Run an EICAR virus test to verify if the problem is resolved
Event ID: 34413, Scanner service error, unable to register with the hypervisor
Problem:
When MOVE AV creates an ePO event for a new malware detection or scan timeout,
the event recieved in ePO but the Threat Target Host Name field in ePO contains
the Virtual Machine(VM) instead of the computer name.
Solution:
First verify that the username/password for vCenter has the Administrator role.
From the ePO Server, open a browser and connect to the vCenter server using the IP Address on the port provided (HTTPS or HTTP).
Log on to the vCenter server using this web browser connection to test the username and password.
If this login works successfully, follow the steps to update the SVA policy in ePO to reapply the username and password in the ePO Server MOVE Agentless SVA ePO policy.
Second Launch the ePO console.
Click Menu, Policy, Policy Catalog.
From the Product drop-down list, select MOVE AV Agentless X.X.X.
From the Category drop-down list, select SVA.
Click New Policy or modify the existing SVA policy.
On Policy Settings page, select Authentication and complete the following:
Under Protocol, select https or http, depending on the protocol the server uses to receive client requests.
Under Hypervisor/vCenter Server, type the IP address of the vCenter server, or of the hypervisor that the SVA resides on.
Under User, type the user name to connect with the server, then select Set Password.
Under Password, type the password associated with the user.
Save the SVA policy.
Re-open the SVA policy, type your password and press ENTER to test connection settings.
Now Run an EICAR virus test to verify if the problem is resolved