Problem:
One of these problems occurred:
- System disappearing from ePO
- System re registering in ePO
- System reappear in Lost&found
one of the scenarios is happening while the systems are connection via VPN.
What is happening:
You encounter this problem only when the first connection from a client to the ePO server takes place over a VPN connection. If the computer's first connection is via a Local Area Network (LAN), the correct Media Access Control (MAC) address is added to the table.
When a computer communicates with the ePO server via VPN, it uses the VPN virtual computer's MAC address and not its own actual MAC address. This VPN MAC address is usually the same for all computers connecting through the VPN.
This issue is not restricted only to VPN clients. Anything that could cause multiple computers to report the same MAC address can cause this problem. For example, if you clone a virtual machine and do not reset the MAC address, both computers report the same MAC address to ePO
Solutions:
You need to find the MAC address of the system while it is connecting via VPN
Go to ePO console -> System tree, find the system -> go to system information, click more, you see the VPN MAC address collected from the client.
Copy to a note the MAC Address and split the first six digits of this MAC address, for example 012SHAY4350E.
Go to the database SQL of ePO server.
Run the following SQL command:
INSERT INTO ePOVirtualMacVendor (VendorID) values ('######')
(where: ###### is the first 6 digits of the VPN MAC address you copy already)
For Example:
INSERT INTO ePOVirtualMacVendor (VendorID) values ('012SHA')
Was test and solve in those versions:
McAfee Agent (MA) 5.x, 4.x
McAfee ePolicy Orchestrator (ePO) 5.x, 4.x
SQL Server 2005/2008/2014
One of these problems occurred:
- System disappearing from ePO
- System re registering in ePO
- System reappear in Lost&found
one of the scenarios is happening while the systems are connection via VPN.
What is happening:
You encounter this problem only when the first connection from a client to the ePO server takes place over a VPN connection. If the computer's first connection is via a Local Area Network (LAN), the correct Media Access Control (MAC) address is added to the table.
When a computer communicates with the ePO server via VPN, it uses the VPN virtual computer's MAC address and not its own actual MAC address. This VPN MAC address is usually the same for all computers connecting through the VPN.
This issue is not restricted only to VPN clients. Anything that could cause multiple computers to report the same MAC address can cause this problem. For example, if you clone a virtual machine and do not reset the MAC address, both computers report the same MAC address to ePO
Solutions:
You need to find the MAC address of the system while it is connecting via VPN
Go to ePO console -> System tree, find the system -> go to system information, click more, you see the VPN MAC address collected from the client.
Copy to a note the MAC Address and split the first six digits of this MAC address, for example 012SHAY4350E.
Go to the database SQL of ePO server.
Run the following SQL command:
INSERT INTO ePOVirtualMacVendor (VendorID) values ('######')
(where: ###### is the first 6 digits of the VPN MAC address you copy already)
For Example:
INSERT INTO ePOVirtualMacVendor (VendorID) values ('012SHA')
Was test and solve in those versions:
McAfee Agent (MA) 5.x, 4.x
McAfee ePolicy Orchestrator (ePO) 5.x, 4.x
SQL Server 2005/2008/2014
