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login failed to epo

19/8/2015

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ePO 4.x, 5.x

Problem:

Failed to Login to ePO console, receiving the following error:
"
you have provided invalid credentials

Retrieving logon message failed: a database error occurred

error: DB server key check failed"

Solution:

Restart the ePO and try to do fast login to ePO console

Update The ePO License.

-Go to Main | Configuration | Server Setting, choose License Key
-Click Edit
-Write the ePO License
-Click Save, restart the server

If you failed to login to ePO you will need to do the disaster recovery procedure.
https://kc.mcafee.com/corporate/index?page=content&id=KB66616

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