ePO 4.x, 5.x
Problem:
Failed to Login to ePO console, receiving the following error:
"
you have provided invalid credentials
Retrieving logon message failed: a database error occurred
error: DB server key check failed"
Solution:
Restart the ePO and try to do fast login to ePO console
Update The ePO License.
-Go to Main | Configuration | Server Setting, choose License Key
-Click Edit
-Write the ePO License
-Click Save, restart the server
If you failed to login to ePO you will need to do the disaster recovery procedure.
https://kc.mcafee.com/corporate/index?page=content&id=KB66616
Problem:
Failed to Login to ePO console, receiving the following error:
"
you have provided invalid credentials
Retrieving logon message failed: a database error occurred
error: DB server key check failed"
Solution:
Restart the ePO and try to do fast login to ePO console
Update The ePO License.
-Go to Main | Configuration | Server Setting, choose License Key
-Click Edit
-Write the ePO License
-Click Save, restart the server
If you failed to login to ePO you will need to do the disaster recovery procedure.
https://kc.mcafee.com/corporate/index?page=content&id=KB66616
