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​updated!

Product extensions become disabled in ePolicy Orchestrator

13/3/2017

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Technical Support is seeing an increase in customer calls about some ePO product extensions that were disabled between February 20 and February 21. For customers affected by this issue, this happened after updating the ProductCompatibilityList.xml by running the Download Software Product List server task.

See the following Knowledge Base article for more information and steps to resolve the issue:

KB88786 - Product extensions are disabled and incorrectly flagged as not compatible in the ePolicy Orchestrator console extensions view: https://kc.mcafee.com/corporate/index?page=content&id=KB88786
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