Problem:
McAfee icon missing
System with Netop installed and Install/Upgrade to McAfee Agent 5.x cause the McAfee tray icon disappear.
Solution:
you may try to reset only the Vision LSP:
If you are using Windows 7 on 64 bit:
-> In the folder C:\Program Files (x86)\Common Files\Netop on Student
-> PCs
there are 2 files called InstallLSP32.exe and InstallLSP64.exe which can be run in a command prompt. They can uninstall an LSP based on both catalog ID (which is different on each machine) but also GUID, which is the same for machines with the same Version of Vision.
So the command for removing the Vision LSP is (this should be run as
Administrator):
InstallLSP32.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
Then
InstallLSP64.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
(note that you need to be located in the path C:\Program Files (x86)\Common Files\Netop in cmd)
The outcome is this:
c:\Program Files (x86)\Common Files\Netop>InstallLSP32.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
The following LSP entries will be removed:
LSP Hidden ID: 1011 Name Netop VisionLSP LSP Layer ID: 1012 Name Netop VisionLSP over [MSAFD Tcpip [TCP/IP]] LSP Layer ID: 1013 Name Netop VisionLSP over [MSAFD Tcpip [UDP/IP]]
c:\Program Files (x86)\Common Files\Netop>InstallLSP64.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
The following LSP entries will be removed:
LSP Hidden ID: 1014 Name Netop VisionLSP LSP Layer ID: 1015 Name Netop VisionLSP over [MSAFD Tcpip [TCP/IP]] LSP Layer ID: 1016 Name Netop VisionLSP over [MSAFD Tcpip [UDP/IP]]
c:\Program Files (x86)\Common Files\Netop>
After running the command, please restart the student machine.
If you are running Windows 7 on 32 bit, please only run this command as Administrator and after that restart the student machine:
InstallLSP32.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
2. you may try to reset all of the LSP components on the system by opening a CMD window, both Mcafee and Vision's should function properly, after this.
netsh winsock reset
And restart the computer.
Thank to Or Amar for helping with the solution.
McAfee icon missing
System with Netop installed and Install/Upgrade to McAfee Agent 5.x cause the McAfee tray icon disappear.
Solution:
you may try to reset only the Vision LSP:
If you are using Windows 7 on 64 bit:
-> In the folder C:\Program Files (x86)\Common Files\Netop on Student
-> PCs
there are 2 files called InstallLSP32.exe and InstallLSP64.exe which can be run in a command prompt. They can uninstall an LSP based on both catalog ID (which is different on each machine) but also GUID, which is the same for machines with the same Version of Vision.
So the command for removing the Vision LSP is (this should be run as
Administrator):
InstallLSP32.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
Then
InstallLSP64.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
(note that you need to be located in the path C:\Program Files (x86)\Common Files\Netop in cmd)
The outcome is this:
c:\Program Files (x86)\Common Files\Netop>InstallLSP32.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
The following LSP entries will be removed:
LSP Hidden ID: 1011 Name Netop VisionLSP LSP Layer ID: 1012 Name Netop VisionLSP over [MSAFD Tcpip [TCP/IP]] LSP Layer ID: 1013 Name Netop VisionLSP over [MSAFD Tcpip [UDP/IP]]
c:\Program Files (x86)\Common Files\Netop>InstallLSP64.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
The following LSP entries will be removed:
LSP Hidden ID: 1014 Name Netop VisionLSP LSP Layer ID: 1015 Name Netop VisionLSP over [MSAFD Tcpip [TCP/IP]] LSP Layer ID: 1016 Name Netop VisionLSP over [MSAFD Tcpip [UDP/IP]]
c:\Program Files (x86)\Common Files\Netop>
After running the command, please restart the student machine.
If you are running Windows 7 on 32 bit, please only run this command as Administrator and after that restart the student machine:
InstallLSP32.exe -r {27BA0290-3F20-4838-81AA-C41A0A76D7FC}
2. you may try to reset all of the LSP components on the system by opening a CMD window, both Mcafee and Vision's should function properly, after this.
netsh winsock reset
And restart the computer.
Thank to Or Amar for helping with the solution.
