Application Control former Solidcore.
Problems:
Any unusual problem like:
- After Initial scan, enable and restart getting a Blue Screen
- After Initial scan, enable and restart getting a Login screen stuck
Solution:
Reproduce the problem and investigate the logs with GatherInfo.
GatherInfo is a utility that collects information related to log files, inventory, product version, and system state, which are needed for troubleshooting.
This utility is shipped with the product and is available in the product installation directory.
The default installation directory should be:
• Windows — <System drive>\Program Files\McAfee\Solidcore\Tools\GatherInfo
If you need more help open a service request at McAfee support and upload it to them.
Problems:
Any unusual problem like:
- After Initial scan, enable and restart getting a Blue Screen
- After Initial scan, enable and restart getting a Login screen stuck
Solution:
Reproduce the problem and investigate the logs with GatherInfo.
GatherInfo is a utility that collects information related to log files, inventory, product version, and system state, which are needed for troubleshooting.
This utility is shipped with the product and is available in the product installation directory.
The default installation directory should be:
• Windows — <System drive>\Program Files\McAfee\Solidcore\Tools\GatherInfo
If you need more help open a service request at McAfee support and upload it to them.
